Refund policy
Returns & Exchanges Policy
We offer a 30-day return/exchange window from the date you receive your order.
To be eligible for a return/exchange, items must be in mint condition — unworn, unused, with tags, and in their original packaging.
To start a return, head over to our returns & exchanges page and follow the instructions provided. We’ll reply with instructions on how to send your item back.
Return shipping fees are paid by the customer, but we will create a shipping label for you that will automatically deduct from your total refund.
For exchanges, we'll send you a secure payment link for the shipping labels. Once we've received your original item back, we'll send your replacement out.
If your item is faulty or your order was fulfilled incorrectly, we'll cover the return/exchange shipping cost.
We do not accept returns on:
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Clearance items
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Socks or undergarments
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Items that have been worn, washed, or show signs of use (including noticeable smells)
Damaged or Incorrect Items
Please check your order when it arrives. If your item is damaged or incorrect, email us at hello@originalanimals.co.uk with your order number and a photo of the issue.
We’ll arrange a return/exchange and cover the shipping. Once we receive the item back (with original packaging and tags), we’ll issue a replacement or refund.
Artwork Returns
If your artwork arrives damaged, please email us with a photo and your order number — we’ll offer a replacement (if available) or a refund.
If you’d like to return artwork that isn’t damaged, please submit a return request here. It must be packaged securely in the same way it was sent. If it arrives back damaged, we won’t be able to issue a refund.
Refunds
Once your return has been received and checked, we’ll process your refund to the original payment method.
Refunds typically take 2–5 business days to appear, depending on your bank or payment provider. You’ll receive an email confirmation once your refund has been issued.